Orange N8

Nokia N8 First Look: Better, but far from good.

by Ben Smith on 10th October 2010

  Comment Icon27

It’s finally here.

Some six thousand (ish – I forget) years after it was announced the N8‘s shipping and I’ve got an Orange one. There’s plenty being written about it already so let’s keep this brief…

Notable ‘good stuff’:

  • The hardware is beautifully made with excellent quality materials. Nokia’s hardware people rarely get it wrong and they’re absolutely on top of their game with the N8.
  • The camera is brilliant at photos and video. It doesn’t matter what the specs say or who doctored which photos in their post. It copes with real world situations brilliantly and inspires trust when it matters.
  • It’s pleasantly quick. Menu, screen rotation and transitions feel pacey. Not the fastest I’ve ever seen, but still feels snappy and is a noticeable improvement on previous Nokias.

Gratuitous shot of Bondi beach in the early evening sun... shot on an N8 (of course)

‘Not so hot’ stuff:

  • The email client and web browser still disappoint… greatly.  HTML emails cause a rash of alert messages and forwarding  / replying crashes the client (using Mail for Exchange).  UI refinement is poor and if there’s a way to reduce the ridiculous (huge) size of plain-text in emails it’s beyond me…
  • The user experience improvements don’t go far enough.  The QWERTY keyboard is lousy, there’s enough double-taps still required to cause annoyance (a big issue for the original S60 5th edition) plus a smattering of the pointless alert prompts that almost drove me to self-harm with previous devices.
  • There are huge discrepancies in look and feel. Fonts vary between blocky and unpleasant on one screen to minuscule and unreadable on others. Screen estate is used poorly in some very odd places.
  • The touch interaction is imprecise and difficult to register close to the edges (where most of the important soft keys are).
  • The Ovi services (Maps aside) and built-in social application are still mediocre and look especially poor compared to the best of the rest.

The N8's keyboard lacks the intelligent layout of Nokia hardware keyboards.

Lets be clear: This isn’t a ‘flagship’ device for Nokia. It’s not an iPhone killer either and people saying it is are missing the point.

This is an imaging device and it’s a bloody good one. It also benefits from being attractive and well made… which is to say that Nokia are playing to their strengths. Unfortunately poor usability and software niggles remain in several core smart-phone functions and spoil the overall experience… which is to further say Nokia’s long-term problems haven’t vanished overnight either.

This neither means that Nokia is now doomed to spiral into irrelevance or that ‘the fightback‘ is manifesting itself in any appreciable ways. This is the transitional device we were promised in the roadmap promised some time back.

The issue is, Nokia fanatics aside (and I mean them no slight – we all have to be passionate about something), the user experience hasn’t improved nearly enough yet so most people will get better real world use from other devices. Only a small minority will accept – long-term – sacrificing general usability for one exceptional feature (in this case the camera)…

  • Anonymous

    Calling it as you see it Ben is worth more to us Nokia fans than any sort of attempt to “say what we want to hear” believe me! Is there going to be more from the TRMP team on the N8?

  • http://twitter.com/MRMweb Mark W Webster

    I’m renown as being somewhat harsh on Nokia, however, the criticisms above are more niggles, that labour on what i would regard as minor issues.
    S^3 is not as slick or polished as iOS or Android, but that’s the only real issue i have with mine. N8 is a huge step up for Nokia, make no mistake about that!

  • http://benjam.in Ben Smith

    The impact of ‘niggles’ will vary according to personal preference, but after a week of being unable to reply or forward any email it’s reached deal-breaker stage for me.

    As nice as the camera is I honestly can’t think of anyone – even the most enthusiastic snappers – I’d recommend this to in preference to something with a worse camera that worked better as a smartphone…

  • http://benjam.in Ben Smith

    I’ll be posting more as I spend more time with it and we’ll have to see what we can do about a video…!

  • http://mobile-review.com markwebster

    My headline would have been, N8 good, but far from excellent, which indeed, is my opinion, just recall the N97 for a minute, and compare the two :)

  • http://twitter.com/Smartfonefan laurencedoherty

    Hi Ben just out of curiosity what in your opinion do you think is better? From reviews I’ve read about most smartfones the N8 looks pretty damn good in pretty much every dept. Alright ui isn’t perfect but which one is…from android to ios4 they all have plus and minus’s. surely looking at the N8 from a balanced point of view its amazing what they have put into a smartfone.
    I’ve used iphone and must admit a screen full of icons is very boring it has a very nice UI very slick and apart from that it does the same as all the rest I’ve also used android not perfect either used one for a while.
    i agree with nokia its what you do with it that counts.

  • http://benjam.in Ben Smith

    But the N97 was so dire almost anything looks good compared to it :-)

  • http://benjam.in Ben Smith

    There are plenty of ‘better’ options depending on what you need. I’d even go as far as suggesting another Nokia with a more mature software set – I’m not anti-Nokia just fed up with impressive specs ruined by buggy software.

    Don’t buy on the specs… look at what it’s like to use in real life.

  • http://twitter.com/Ving888 Ving Chou

    Great review Ben. Do you personally think the Nokia N8 will reverse Nokia’s fortunes in the smart phone market?

  • http://twitter.com/TheProdigalFool The Prodigal Fool

    Excellent review, Ben. You nailed it in my view.

  • http://twitter.com/pixelpipe Pixelpipe

    Did you do your testing on the orange unit pictured at the beginning of the article? That’s a pre-release unit as designated by the “C0″ on the top left of the handset. You might want to see if some of your issues have been cleared up with a production handset & the latest 011.012 firmware update from a few days ago

  • http://nokiasaga.com/ Arun8gb

    Valid points! Good one.

  • http://twitter.com/yousability Ben Stewart

    I’ve had my N8 for just over a week now, and I have to say I don’t entirely agree.

    There are a few niggling things, like the fact that I’ve not managed to get a day’s use out without the battery going, and it’s still got a few clunky and inconsistent bits clogging up the UI.

    But, certain things that still cripple the N97′s firmware seem to have been fixed in this early N8 firmware. It’s only crashed once (in 11 days), and the hard key lock/unlock actually does what it should, rather than getting in a constant cycle of confusion like the N97.

    I’ve had no problems with the native email client – there’s a very simple way to adjust the size of the font – MULTI-TOUCH! Yes, that’s right, pinching and spreading works on native email, native web browser and native picture viewer (but strangely not on Ovi Maps).

    Somehow your review missed the HDMI-out and USB On The Go. HDMI out works really well for content stored on the device – not quite so well for stuff on external drives. Having said that, the USB-OTG ability to plug in any USB memory stick or hard drive and let the phone act as master is awesome. My 500GB Seagate works a treat. Watching HD content from my hard drive on my HD telly splutters a bit, but copy content to the phone first, and it works fine.

    I’d totally agree with the complaint about the native soft keyboard (especially the fact that it modally takes over the screen in both landscape and portrait), but take a look at the Swype Beta for Nokia (works well on my N97, but doesn’t currently work on the N8). That even lets you move the keyboard around on the screen. Until they get that working on the N8, the alternative from the Ovi store, SlideIt actually works really well. Especially in Portrait.

    Maybe I hadn’t set my expectations particularly high, but I’m extremely happy with mine. The N8 is much more than just a great camera!

  • http://benjam.in Ben Smith

    Ben,

    Thanks for the comment – good to hear from another user. To address your points / question:

    - Yes multi-touch will increase font-size, but not reduce it below the (ludicrously large) minimum for plain text emails.
    - I didn’t ‘miss’ the HDMI or USB OTG, I just haven’t found them worthy of comment in this first-look so far (see our pre-release coverage for images of them in-use tho’).
    - I agree this is more refined than many previous Nokia offerings (especially the N97) but to be honest Nokia has *so* much catching up to do in this area I think iPhone / Android should be the comparator… not necessarily a specific device, but because those platforms set the benchmark for usability on medium to high-end smartphones in most cases.

  • http://benjam.in Ben Smith

    Good spot… I am actually testing a production-release N8 with latest firmware although the picture does show the ‘C0′ pre-release model I had hands-on previously.

    I had to use the older image for speed as I submitted this post over some wobbly 3G connection whilst travelling and haven’t re-uploaded the newer gallery of images I’ve taken.

  • http://benjam.in Ben Smith

    Thanks very much!

  • http://benjam.in Ben Smith

    In a word… ‘no’.

    It may be the beginnings of a turn-around, but a Symbian^3-based imaging device was never going to be the best platform to show a massive change in. Let’s see the E7 and the first Meego device out the door… *then* we can begin to make some commentary about the market.

  • http://twitter.com/Ving888 Ving Chou

    I guess you will be doing a review of the E7 when it comes out? I shall look out for it :)

  • http://www.blackphoebe.com/msjen Ms. Jen

    Ha! I must have Mobile Stockholm Syndrome then, because at the end of 6 months of the N97 being my daily, primary phone, I actually liked it. And even worse, I am still fond of it 5 months after decommission it. ;oD

  • http://benjam.in Ben Smith

    I suppose there has to be *someone* who likes it :-) I did hear the later firmware updates made it much more usable, but you deserve a medal for putting up with it until they came along…

  • http://www.blackphoebe.com/msjen Ms. Jen

    Hi Ben,

    I didn’t not really like it last summer when I trialed it for two weeks. But I had one from November ’09 – May ’10 for a project, thus most of the major updates had already came down the pike. By the time I used it daily, other than the camera, I found it to be very usable and I love the keyboard & tilt screen. But as I said in my very last post on the N97, I was not ‘power’ using it, as it didn’t have my favorite apps in the six months of daily use, so I didn’t run up against the memory problem that bothered others.

    I *do* admit to having different opinions from the mainstream on a wide variety of subjects and am ok with that.

    ;o)

  • http://mostlythis.com Mac Morrison

    cant really argue, the buttons at the bottom of the screen area are frequently dont register (firmware / hardware)

    ovi maps is awesome, the built in twitter is ok, but just ok, dabr is probably better.

    if only nokia would piss their pants. my nexus one seems like an Amiga next to a zx81.

    but the camera and battery life are both awesome.

  • http://www.nokiausers.net/forum/nokia-n8/37715-n8-known-issues-workarounds.html#post286857 N8 known issues and workarounds.

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  • http://twitter.com/RobertHall Robert Hall

    im sorry ben but i have to disagree with you here on some points…first note im an avid nokia fan…
    secondly i think you may know your way around symbian a bit? but i stand corrected in the messaging
    isnt there a setting for text size? (small large largest) the default is small..so maybe a change of setting
    may solve this issue?
    im not trying to find a band aid for the keyboard..but try swype? needless you can try telling other manufacturers ” i dont like your keyboard i need options” and see if you ever get any..its their way and no way else…i had a more pleasant time on the n8 than on the iphone (i found it hard to type as the phone kept hitting the button above the one i wanted) and ive tried for about 2 weeks and couldnt ever get it done mistake free (no name calling here!)
    another disagreement with you (but then to each his own) you havent found being able to plug a usb into your
    device a “worthy mention”…*sighs…to each his own…
    i think nokia has a real gem on their hands..and i quite like symbian and the ability to manipulate my device the way
    i see fit….not the way the manufaturer sees fit…some say old UI..i say familiar UI….with most market share you cant
    exactly just “switch” to a whole new experience…you have got to slowly move their without too much inconvenience….and that is what nokia seems to be doing….
    (especially with the announcement that there will be no symbian^4…all the plans for symbian^4 and further will be gradually released to the current “symbian^3″ and onward devices…thus the name is now symbian..(without the ^x version)….so yes this phone is going to be a gem……

  • http://pulse.yahoo.com/_LXINY3LIYPA2KOLS3YYKRB3IPU jawad satti

    nokia create nice model i buy this phone
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