Comments on: Nokia Customer Service… Fish, Barrel, Shooting… http://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/ Mon, 21 Mar 2011 17:51:16 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: brendan_doneganhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-2/#comment-2335 brendan_donegan Sun, 07 Mar 2010 17:18:43 +0000 http://thereallymobileproject.com/?p=2595#comment-2335 Simple solution really - don't emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.<br><br>Now, I agree that these guys should be able to field this kind of question. I'm just saying that it's not your only channel. Simple solution really – don't emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.

Now, I agree that these guys should be able to field this kind of question. I'm just saying that it's not your only channel.

]]> By: brendan_doneganhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-2/#comment-7441 brendan_donegan Sun, 07 Mar 2010 17:18:00 +0000 http://thereallymobileproject.com/?p=2595#comment-7441 Simple solution really - don't emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.Now, I agree that these guys should be able to field this kind of question. I'm just saying that it's not your only channel. Simple solution really – don't emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.Now, I agree that these guys should be able to field this kind of question. I'm just saying that it's not your only channel.

]]> By: Anonymoushttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-2/#comment-3115 Anonymous Sun, 07 Mar 2010 12:18:00 +0000 http://thereallymobileproject.com/?p=2595#comment-3115 Simple solution really - don't emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.Now, I agree that these guys should be able to field this kind of question. I'm just saying that it's not your only channel. Simple solution really – don’t emailing low-paid, unskilled customer support teams about changes you want made in an OS. Go straight to the developers of the software.

Now, I agree that these guys should be able to field this kind of question. I’m just saying that it’s not your only channel.

]]> By: The Prodigal Foolhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-2334 The Prodigal Fool Sun, 21 Feb 2010 22:39:34 +0000 http://thereallymobileproject.com/?p=2595#comment-2334 Unbelievable.<br><br>Except wait, no, that's exactly what I've come to expect from Nokia so actually it's all too believable.<br><br>Contrast that with my experience with Apple's customer service: <a href="http://theprodigalguide.com/2009/08/22/prodigal-customer-service-from-apple/" rel="nofollow">http://theprodigalguide.com/2009/08/22/prodigal...</a> Unbelievable.

Except wait, no, that's exactly what I've come to expect from Nokia so actually it's all too believable.

Contrast that with my experience with Apple's customer service: http://theprodigalguide.com/2009/08/22/prodigal…

]]> By: The Prodigal Foolhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-7440 The Prodigal Fool Sun, 21 Feb 2010 22:39:00 +0000 http://thereallymobileproject.com/?p=2595#comment-7440 Unbelievable.Except wait, no, that's exactly what I've come to expect from Nokia so actually it's all too believable.Contrast that with my experience with Apple's customer service: <a href="http://theprodigalguide.com/2009/08/22/prodigal-customer-service-from-apple/" rel="nofollow">http://theprodigalguide.com/2009/08/22/prodigal...</a> Unbelievable.Except wait, no, that's exactly what I've come to expect from Nokia so actually it's all too believable.Contrast that with my experience with Apple's customer service: http://theprodigalguide.com/2009/08/22/prodigal…

]]> By: The Prodigal Foolhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-3116 The Prodigal Fool Sun, 21 Feb 2010 17:39:00 +0000 http://thereallymobileproject.com/?p=2595#comment-3116 Unbelievable.Except wait, no, that's exactly what I've come to expect from Nokia so actually it's all too believable.Contrast that with my experience with Apple's customer service: http://theprodigalguide.com/2009/08/22/prodigal-customer-service-from-apple/ Unbelievable.

Except wait, no, that’s exactly what I’ve come to expect from Nokia so actually it’s all too believable.

Contrast that with my experience with Apple’s customer service: http://theprodigalguide.com/2009/08/22/prodigal-customer-service-from-apple/

]]> By: phoneboyhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-2333 phoneboy Sat, 20 Feb 2010 15:01:01 +0000 http://thereallymobileproject.com/?p=2595#comment-2333 Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced--especially if you bought the handset in one country and try and get it repaired in another. Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced–especially if you bought the handset in one country and try and get it repaired in another.

]]> By: phoneboyhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-7439 phoneboy Sat, 20 Feb 2010 15:01:00 +0000 http://thereallymobileproject.com/?p=2595#comment-7439 Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced--especially if you bought the handset in one country and try and get it repaired in another. Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced–especially if you bought the handset in one country and try and get it repaired in another.

]]> By: phoneboyhttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-3117 phoneboy Sat, 20 Feb 2010 10:01:00 +0000 http://thereallymobileproject.com/?p=2595#comment-3117 Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced--especially if you bought the handset in one country and try and get it repaired in another. Surprised nobody has brought up the truly continual epic fail of Nokia Care: Getting hardware faults repaired or bricked handsets replaced–especially if you bought the handset in one country and try and get it repaired in another.

]]> By: Really Mobilehttp://thereallymobileproject.com/2010/02/nokia-customer-service-fish-barrel-shooting/comment-page-1/#comment-2332 Really Mobile Fri, 19 Feb 2010 17:45:49 +0000 http://thereallymobileproject.com/?p=2595#comment-2332 Do you have the e-mail chain? I'd love to collect these together... Do you have the e-mail chain? I'd love to collect these together…

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