Comments on: Spotify and Hero on 3UK

By: Coralie

Coralie — Fri, 26 Feb 2010 20:45:49 +0000

being disabled pensioner , ande 6 years with 3g , i updated to satio and restarted my 2 yr contract dec13th , a weekbefore we were to go away for a reston cruise. the battery wouldnt last , they admitted it , but they have threatened me with bailifs , and sent it back, i havent opened it, trading standards are supposed to help .. they sent the broken phon back, it is still here, NOW they are sending tons of bills , £1, 400 …and i feel like cuiscide, put it on utube , in case it may help just ONE person to not go thro sheer hell im in now… g3 are pure evil …!!

By: Coralie

Coralie — Fri, 26 Feb 2010 20:45:00 +0000

By: Coralie

Coralie — Fri, 26 Feb 2010 15:45:00 +0000

By: My Phone of the Year « The Really Mobile Project

My Phone of the Year « The Really Mobile Project — Wed, 30 Dec 2009 01:57:16 +0000

[...] Nor for that matter, is the HTC Hero. [...]

By: Ben Smith

Ben Smith — Tue, 17 Nov 2009 04:46:21 +0000

That would be a fine argument if the call-centre wasn't actively ringing customers offering upgrades at the end of their contract period.

And just for clarity – no one's complained about not getting 'better deals' over the phone… they've complained about agents being unable to answer simple questions or provide products advertised on Three's website.

By: Ben Smith

Ben Smith — Tue, 17 Nov 2009 04:46:00 +0000

That would be a fine argument if the call-centre wasn't actively ringing customers offering upgrades at the end of their contract period.And just for clarity – no one's complained about not getting 'better deals' over the phone… they've complained about agents being unable to answer simple questions or provide products advertised on Three's website.

By: Banjoheid

Banjoheid — Tue, 17 Nov 2009 04:36:43 +0000

I work for three and I know the call centre is frustrating.
This is why we encourage customers to come into stores before hand to try to get the deal that you want.

The staff in stores feel as if customers are a bit on the unfair side because you decide to use the call centre because you think you will get a better deal there. Then when all it causes is frustration we are left taking the moans of unhappy customers.

The stores are the retail outlets, so use us to get your deals and upgrades and use customer services when you feel that you need to complain about something.

By: Banjoheid

Banjoheid — Tue, 17 Nov 2009 04:36:00 +0000

I work for three and I know the call centre is frustrating.This is why we encourage customers to come into stores before hand to try to get the deal that you want.The staff in stores feel as if customers are a bit on the unfair side because you decide to use the call centre because you think you will get a better deal there. Then when all it causes is frustration we are left taking the moans of unhappy customers.The stores are the retail outlets, so use us to get your deals and upgrades and use customer services when you feel that you need to complain about something.

By: Ben Smith

Ben Smith — Mon, 16 Nov 2009 23:46:00 +0000

That would be a fine argument if the call-centre wasn’t actively ringing customers offering upgrades at the end of their contract period.

And just for clarity – no one’s complained about not getting ‘better deals’ over the phone… they’ve complained about agents being unable to answer simple questions or provide products advertised on Three’s website.

By: Banjoheid

Banjoheid — Mon, 16 Nov 2009 23:36:00 +0000

I work for three and I know the call centre is frustrating.
This is why we encourage customers to come into stores before hand to try to get the deal that you want.

The staff in stores feel as if customers are a bit on the unfair side because you decide to use the call centre because you think you will get a better deal there. Then when all it causes is frustration we are left taking the moans of unhappy customers.

The stores are the retail outlets, so use us to get your deals and upgrades and use customer services when you feel that you need to complain about something.