i agree that phone is very important. but from many feature that phone have, only 2 feature that i usually use

1. SMS
2. phone

i agree that phone is very important. but from many feature that phone have, only 2 feature that i usually use

1. SMS
2. phone

I work in the industry (selling mobiles for 3 Australia). I find that customers purchase phones for many different reasons. Unfortunately, it seems most customers do not take features or useability into account. Often a customer will come in and ask for a “pink” handset or “anything with a touch screen thats cheaper than $$$”. Other customers may base their handset purchase on bad experience, so swap from one brand to another, others still may purchase because of a good experience, or the positive experience of a friend. Some may purchase phones that support certain frequencies for use in specific overseas countries, or, as is the case here, for national roaming from one network to another (3 is only 6 yrs old and has limited rural coverage here, so we have a roaming agreement in place with our most established mobile carrier, Telstra.)

Anyway, I think customers in general need to put a LOT more research into their phones prior to purchasing them. Of course I'm quite happy to sign up a customer regardless as to their choice, but I'd much rather match them with a phone that is going to work, meet their needs, match their personality and keep them happy. There's nothing more frustrating than selling a customer the phone they “want”, even after trying to point out that its not going to meet their needs, only to have them come back and abuse you because it “doesnt do what they expected”.

Please think before you buy!!! It's the digital age people! Please please PLEASE do some damn research!!! LoL!

Thanks!

fr0d0

I work in the industry (selling mobiles for 3 Australia). I find that customers purchase phones for many different reasons. Unfortunately, it seems most customers do not take features or useability into account. Often a customer will come in and ask for a “pink” handset or “anything with a touch screen thats cheaper than $$$”. Other customers may base their handset purchase on bad experience, so swap from one brand to another, others still may purchase because of a good experience, or the positive experience of a friend. Some may purchase phones that support certain frequencies for use in specific overseas countries, or, as is the case here, for national roaming from one network to another (3 is only 6 yrs old and has limited rural coverage here, so we have a roaming agreement in place with our most established mobile carrier, Telstra.)

Anyway, I think customers in general need to put a LOT more research into their phones prior to purchasing them. Of course I’m quite happy to sign up a customer regardless as to their choice, but I’d much rather match them with a phone that is going to work, meet their needs, match their personality and keep them happy. There’s nothing more frustrating than selling a customer the phone they “want”, even after trying to point out that its not going to meet their needs, only to have them come back and abuse you because it “doesnt do what they expected”.

Please think before you buy!!! It’s the digital age people! Please please PLEASE do some damn research!!! LoL!

Thanks!

fr0d0